Core Agreements
The overarching terms that govern every Hosting UK service.
Master Services Agreement
The general terms and conditions that apply to Hosting UK services unless varied by a service-specific schedule.
Read documentService Level Agreement
Infrastructure commitments for network availability, power availability, hardware replacement, maintenance and service credits.
Read documentAcceptable Use Policy
Rules governing acceptable use of Hosting UK services, including spam, malware, abuse, prohibited content and enforcement.
Read documentPrivacy Policy
How Easyspace Limited (trading as Hosting UK) collects, uses, shares and protects personal information, and your data protection rights.
Read documentData Processing Addendum
Data protection processing terms for services where Hosting UK processes personal data on behalf of the customer.
Read documentPCI DSS and Payment Card Compliance
Hosting UK's approach to PCI DSS, ecommerce hosting and payment card security responsibilities.
Read documentService Schedules
Product-specific terms that apply in addition to the Master Services Agreement.
Schedule A: Shared Hosting Services
Service-specific terms for shared hosting platforms, including fair use, customer responsibilities, email, backups and security.
Read documentSchedule B: Reseller Hosting Services
Service-specific terms for reseller hosting, including end-customer responsibility, support boundaries, abuse handling and white-label use.
Read documentSchedule C: VPS and Cloud Services
Service-specific terms for virtual private servers and cloud servers, including root access, software responsibility, snapshots, backups and security.
Read documentSchedule D: Dedicated Server Services
Service-specific terms for unmanaged dedicated server infrastructure supplied by Hosting UK.
Read documentSchedule E: Managed Services
Service-specific terms for managed cloud and dedicated servers, including monitoring, patching, backups and incident response.
Read documentSchedule F: Domain Registration Services
Service-specific terms for domain registrations, renewals, transfers, expiry, auto-renewal and registry-specific requirements.
Read documentSchedule G: Email Services
Service-specific terms for mailbox, hosted email, email forwarding and Microsoft 365 services.
Read documentSchedule H: Professional Services
Service-specific terms for consultancy, migrations, web design, development and project work.
Read documentSchedule I: SSL and Security Services
Service-specific terms for SSL certificates, malware scanning, security tooling and related security add-ons.
Read documentSchedule J: Backup Services
Service-specific terms for backup products, managed backups, retention, restores and backup limitations.
Read documentSchedule K: Microsoft 365 Services
Service-specific terms for Microsoft 365 licences, subscriptions and related Microsoft cloud products supplied by Hosting UK.
Read documentAll Hosting UK agreements are governed by the laws of England and Wales. Where a Service has its own schedule, that schedule applies in addition to the Master Services Agreement. For questions about any document, please contact us.