Schedule D: Dedicated Server Services

1.1This Schedule applies to Dedicated Server services supplied by Hosting UK on an unmanaged basis.

1.2Where a Customer purchases Managed Services, the Managed Services Schedule also applies.

2.1Hosting UK is responsible for Hosting UK supplied physical hardware, datacentre power, cooling and network connectivity as set out in the Service Level Agreement.

2.2Where replacement of a failed hardware component is unavailable, Hosting UK may substitute the server with similar or superior replacement hardware, either temporarily or permanently.

3.1Except where a Managed Service or separate maintenance contract is in place, Hosting UK is not responsible for the operating system or any software installed on a Dedicated Server once the server has been handed over to the Customer.

3.2The Customer is responsible for software configuration, patching, applications, security hardening, licensing and administration.

4.1In the event of a fatal operating system failure, Hosting UK will carry out remedial work only once instructed by the Customer.

4.2Such work is provided on a best-effort basis and may be chargeable.

4.3Where repair is not reasonably possible, Hosting UK may reinstall a standard operating system distribution and supported preinstalled software in order to restore the server to the state in which it was originally supplied.

5.1The security of the Dedicated Server and Customer Data remains the responsibility of the Customer unless a Managed Service expressly provides otherwise.

5.2The Customer is responsible for maintaining current and recoverable backups unless Backup Services are purchased separately.

6.1Hosting UK provides ticket and Live Chat support on a 24x7 basis, where available.

6.2For unmanaged Dedicated Servers, support is limited to Hosting UK infrastructure, network and hardware. Software assistance is provided on a reasonable endeavours basis and may be chargeable.

6.3Managed response commitments do not apply to unmanaged Dedicated Servers.

7.1IP addresses allocated by Hosting UK remain the property of Hosting UK or its suppliers and are provided for use only during the term of the Service.

7.2Hosting UK may withdraw or change IP addresses where required for technical, operational, commercial, legal or supplier reasons.