Support centre

    Find setup instructions, check service updates or contact our support team.

    Technical helpdesk available 24/7.

    01 / Current issues

    Check service status

    Check reported incidents and planned maintenance before raising a ticket.

    View system status (opens in a new tab)Notifications & maintenance (opens in a new tab)

    02 / Self-help

    Setup & help guides

    Email, FTP, domains and more from the Support Services guide library.

    Configuring Outlook (IMAP)Our most-read email setup guide (opens in a new tab)Set up iPhone emailHosting UK IMAP email on iPhone (opens in a new tab)Hosting UK name serversOur DNS / name server details (opens in a new tab)Transfer a domain to usMoving a domain to Hosting UK (opens in a new tab)Getting startedMailboxes, Outlook profiles and password resets (opens in a new tab)EmailMail settings, spam and troubleshooting (opens in a new tab)Domain namesTransfers, contact details and avoiding scams (opens in a new tab)BillingDirect Debit, bank transfer and cancellations (opens in a new tab)SSL certificatesInstalling SSL in Plesk, cPanel and IIS (opens in a new tab)DatabasesConnection strings and Plesk database dumps (opens in a new tab)Website publishingcPanel migration and deployment errors (opens in a new tab)VPSFirewall and server management (opens in a new tab)Account securityTwo-factor authentication setup (opens in a new tab)Microsoft 365Microsoft 365 on our support services (opens in a new tab)All self-help guidesBrowse the full Hosting UK knowledge base (opens in a new tab)

    03 / Ask a question

    Contact support

    Client area & technical helpdesk

    Raise a ticket, view an existing conversation or access your services. Our technical helpdesk is available around the clock.

    Raise a support ticket (opens in a new tab)View my tickets (opens in a new tab)Client area (opens in a new tab)
    Virtual John, our AI support assistant

    Ask Virtual John

    Get help with common hosting, DNS and email questions from our AI support assistant.

    Include your domain name, what happened and any error message. Please don’t send passwords or payment details.

    04 / Call us

    Speak to our team

    Monday to Friday, 9am–5pm UK time, excluding bank holidays. Have your customer number and affected domain ready.

    Our phone lines are open now.

    0300 131 9608