We’re often asked why we create awkward to remember passwords when customers accounts are set up, or why we sometimes point out to customers that simple passwords are a bad idea. Here’s a video where Edward Snowdon has a (light hearted) discussion on the subject. We hope you’ll enjoy it – but take it seriously!
This is just a weird thing I’ve seen a few examples of recently. Customers who contact us saying, “Sorry – I didn’t mean to order a hosting package and domain name, it was an accident.” How do you accidentally add a hosting package to your shopping cart, search for a domain name, add your personal… Keep Reading
I bet you think I’m making this one up don’t you? Well, sadly, hot on the heels of the current proposed legislation enabling further Government snooping of our communications comes this little cherry, as detailed in The Register. The proposed Online Safety Bill if passed into law would place a duty on ISPs and cellphone network… Keep Reading
Did you catch the BBC news on April 1st 2012? Did you read the article on the BBC news website? Did you read the follow up article the following morning (02/04/12) It’s also widely reported today online and in the press (see footer for links) Once again the government is proposing to monitor all of… Keep Reading
I was recently asked by a customer who needed more disk space for his hosting package why it cost so much compared to the price of hard drives. He only needed a few GB more. In the reply I gave him some details that I hoped would explain that it’s not just hard disk space… Keep Reading
It seems there are issues with CentralNic and the gb.com domain name suffix as the name servers for the domain have been pointed away from CentralNic. We first became aware when customers with that extension raised support tickets as their domains were not working. Since then we’ve become aware that the gb.com domain has been… Keep Reading
Recently we’ve seen an increase in the number of customers who have contacted us with problems sending email. When connecting to our mail servers they have had an error trying to send.
On checking mail server logs we’ve discovered that the reason they are having problems is that our mail servers have rejected the connection. On checking the connecting IP address it seems their IP address is blacklisted at various RBLs that track IP addresses used for spamming.