Maidenhead
UK engineering team
- Directly employed engineers
- On-site at our UK datacentre
24 hours a day.
365 days a year.
One team, two continents.
We're proud of the offices we've built in Maidenhead, Glasgow, Manchester, North Wales, London, and now Ahmedabad, India - our own engineers, technical support and escalation team, working in perfect harmony with our ever-growing UK team. The result: your services are covered around the clock by highly trained, directly employed staff.
Six locations. One standard.
Every engineer on every shift is a Hosting UK employee - trained by us, paid by us, accountable to you.
Glasgow
UK engineering
- Directly employed engineers
- Full system permissions
Manchester
UK engineering
- Directly employed engineers
- Datacentre-adjacent team
North Wales
UK engineering
- Directly employed engineers
- Technical support & escalation
London
UK engineering & accounts
- Directly employed engineers
- Account management & escalation leads
Ahmedabad, India
Our own engineering teams
- Directly Employed - not outsourced
- Technical support & escalations
Your 24-hour day, covered
Cover that never sleeps - because we don't outsource it
The sun rises in Ahmedabad, sets in Maidenhead, and your infrastructure is watched every minute in between.
00:00 GMT12:0024:00 GMT
UK & Europe
Overlap (dual cover)
Ahmedabad, India
UK & Europe
07:00 – 19:00 GMT
Overlap (dual cover)
18:00 – 19:00 GMT
Ahmedabad, India
18:00 – 08:00 GMT
Why our follow-the-sun model works
Most hosts either close overnight or hand you to a call centre. We do neither.
One company. Two time zones.
Our Ahmedabad team are Hosting UK employees on Hosting UK payroll - not a call centre, not a subcontractor. Same training, same tooling, same standards as our UK office.
Full permissions on every shift
Overnight tickets are resolved overnight. No 'waiting for the UK to come online', no scripted tier-one pushing you to email. Every engineer has the access needed to fix it.
Seamless handovers
Shift changes happen with a live handover - critical tickets are walked through team-to-team so your issue keeps moving while you sleep.
What customers say
Rated Excellent on Trustpilot.
TrustScore 4.8
2,276 reviews · Trustpilot
Knowledgeable, responsive and get the job done
“We've been very impressed with Hosting UK. Their technical team are knowledgeable, responsive and, most importantly, they always get the job done. Whenever we've needed help with our server or website hosting, they've taken the time to investigate properly and see the issue through to a resolution.”
Great service
“Great service. Have been with Hosting UK for about 15 years now and stay with them for the great support that they offer.”
Persevered until it was resolved
“Hosting UK persevered with my email problem until it was resolved.”
Really positive support experiences
“Really positive experiences with support, especially when helping with PCI compliance on our VPS - digging deep, doing careful research and ensuring successful satisfaction of the requirements. Very grateful.”
Fast service
“Fast service, my website was quickly back up.”
A great provider for over 10 years
“I've been a customer for over 10 years now and Hosting UK have always been a great provider and always very quick to respond to any issues I may have with emails or my website and always rectified very quickly.”
Try us at 3am
Send a technical question at any hour - no signup, no obligation. See how quickly a real, directly employed engineer picks it up.