Methodology

    How the valuation range is calculated

    A full write-up of the model behind the calculator: the inputs, the arithmetic and every adjustment applied. Suitable to share with an accountant or adviser.

    Back to the calculator

    1. The basis of value

    Small hosting businesses are bought for their recurring revenue, so the model values annual recurring revenue (ARR) rather than turnover or profit. ARR is estimated from the two revenue answers:

    ARR = annual revenue x (recurring revenue % / 100)

    The indicative range is then ARR multiplied by a low and a high multiple. Both multiples start from the same base and are moved up or down by the quality of the business.

    Base multiple range = 0.80x to 1.40x ARR
    
    low multiple  = 0.80 + sum of low adjustments
    high multiple = 1.40 + sum of high adjustments
    
    Valuation low  = ARR x low multiple
    Valuation high = ARR x high multiple

    Adjustments are additive, expressed in multiples of ARR (so +0.10 means "plus a tenth of one year's recurring revenue"). After all adjustments, both multiples are clamped to a floor of 0.35x and a ceiling of 1.70x so that unusual combinations of answers cannot produce an implausible number. If the high multiple ends below the low multiple, the two are set equal.

    2. Growth from new customers

    New sales are valued as the recurring revenue they add in a full year, measured against the existing base. The ARPU band supplies a mid-point monthly figure (for example £20 - £50 uses £35).

    New ARR = new customers per year x ARPU mid-point x 12
    
    Implied organic growth % = (New ARR / ARR) x 100

    That percentage is then matched to a growth band below. It is a gross figure: it does not net off churn, which is assessed separately as a quality adjustment. Where revenue or new customers are zero, no growth adjustment is applied.

    3. Worked example

    Annual revenue        £400,000
    Recurring             90%           ARR = £360,000
    Trading 10-20 years                 low +0.06   high +0.10
    Direct SME customers                low +0.05   high +0.08
    Churn 5-10%                         low +0.06   high +0.10
    Gross margin 50-60%                 low +0.08   high +0.12
    Average tenure 5-10 years           low +0.08   high +0.10
    No customer over 5%                 low +0.08   high +0.12
    UK hosting provider                 low +0.04   high +0.05
    Recurring 90%+                      low +0.15   high +0.20
    ARPU £20-£50 (mid £35)              low +0.07   high +0.10
    Platforms cPanel + WHMCS            low +0.09   high +0.11  (cap 0.12)
    300 new customers x £35 x 12 = £126,000 new ARR
    = 35% implied growth                low +0.15   high +0.22
    
    low multiple  = 0.80 + 0.91 = 1.71 -> clamped to 1.70
    high multiple = 1.40 + 1.30 = 2.70 -> clamped to 1.70
    
    Indicative range = £360,000 x 1.70 = £612,000

    The example deliberately shows the ceiling in action: a business scoring well on every measure is capped at 1.70x ARR, because beyond that point a real transaction depends on diligence rather than a questionnaire.

    4. The adjustment tables

    Recurring revenue share

    Applied from the recurring revenue percentage entered on step two.

    AnswerEffect on low multipleEffect on high multiple
    90% or more of revenue is recurring+0.15x+0.20x
    75% - 89% recurring+0.06x+0.08x
    60% - 74% recurring0.00x0.00x
    Under 60% recurring-0.15x-0.20x

    Years trading

    A proxy for durability of the customer base.

    AnswerEffect on low multipleEffect on high multiple
    Under 3 years-0.10x-0.15x
    3-5 years-0.03x-0.05x
    5-10 years+0.03x+0.05x
    10-20 years+0.06x+0.10x
    20+ years+0.08x+0.12x

    Customer type

    Who the revenue is billed to.

    AnswerEffect on low multipleEffect on high multiple
    Mainly direct SME customers+0.05x+0.08x
    Mainly web/design agency customers0.00x+0.02x
    Mix of direct and agency customers+0.03x+0.05x
    Mainly reseller customers-0.05x-0.06x
    Other0.00x0.00x

    Annual churn

    The single largest driver of how long acquired revenue survives.

    AnswerEffect on low multipleEffect on high multiple
    Under 5%+0.15x+0.20x
    5-10%+0.06x+0.10x
    10-15%-0.03x-0.05x
    15-20%-0.12x-0.15x
    Over 20%-0.20x-0.25x
    Not sure-0.05x-0.05x

    Gross margin

    How much of the revenue converts to contribution.

    AnswerEffect on low multipleEffect on high multiple
    Under 30%-0.15x-0.20x
    30-40%-0.05x-0.08x
    40-50%+0.02x+0.03x
    50-60%+0.08x+0.12x
    60%++0.12x+0.18x
    Not sure-0.03x-0.03x

    Average customer tenure

    How long customers typically stay.

    AnswerEffect on low multipleEffect on high multiple
    Under 2 years-0.08x-0.10x
    2-5 years+0.02x+0.03x
    5-10 years+0.08x+0.10x
    10+ years+0.10x+0.14x
    Not sure-0.03x-0.03x

    Revenue concentration

    Exposure to the largest single customer.

    AnswerEffect on low multipleEffect on high multiple
    No customer represents more than 5%+0.08x+0.12x
    Largest customer represents 5-10%+0.03x+0.04x
    Largest customer represents 10-20%-0.06x-0.08x
    Largest customer represents more than 20%-0.15x-0.20x
    Not sure-0.03x-0.03x

    Average revenue per customer (ARPU)

    Also supplies the mid-point used in the growth calculation.

    AnswerEffect on low multipleEffect on high multiple
    Under £5 per month-0.10x-0.14x
    £5 - £10 per month-0.04x-0.05x
    £10 - £20 per month+0.03x+0.04x
    £20 - £50 per month+0.07x+0.10x
    Over £50 per month+0.10x+0.14x
    Not sure-0.03x-0.03x

    Implied organic growth

    Derived from new customers per year and the ARPU mid-point.

    AnswerEffect on low multipleEffect on high multiple
    Implied organic growth of 20% of ARR or more+0.15x+0.22x
    10% - 19.9%+0.08x+0.12x
    5% - 9.9%+0.03x+0.04x
    2% - 4.9%0.00x0.00x
    Under 2%-0.08x-0.12x

    Platforms in use

    Selections are summed, but the total positive contribution is capped at +0.12x. Negative entries are not capped.

    AnswerEffect on low multipleEffect on high multiple
    cPanel+0.05x+0.06x
    Plesk+0.05x+0.06x
    WHMCS+0.04x+0.05x
    WordPress+0.02x+0.03x
    VPS / Cloud+0.02x+0.03x
    Dedicated servers0.00x+0.01x
    Proprietary platform-0.12x-0.15x
    Other-0.03x-0.03x

    Infrastructure

    Where the platform runs today, and how portable it is.

    AnswerEffect on low multipleEffect on high multiple
    Own hardware / colocation-0.02x-0.02x
    UK hosting provider+0.04x+0.05x
    Public cloud+0.02x+0.02x
    Mix of platforms-0.04x-0.05x
    Not sure-0.03x-0.03x

    5. Limitations

    • The output is an indicative range based on self-reported answers, not a valuation opinion or an offer.
    • It values recurring revenue only. Assets, cash, debt, leases, contracts and staff costs are excluded.
    • No adjustment is made for deal structure, earn-outs, tax treatment or transaction costs.
    • Churn and new customer growth are assessed independently rather than netted into a single retention figure.
    • A firm offer follows diligence on billing records, hosting inventory, contracts and accounts.