We know you loved Bytemark, but we hope you will love us too! Welcome to Hosting UK
We have been sending emails and opening support tickets over the past few months to ask you to move Bytemark services. We are here to help you with anything we can.
Benefits of Moving to Hosting UK:
- The same support and system administration team you are familiar with – but with even more resources.
- Retention of IP addresses wherever possible.
- The same competitive prices you have come to expect from Bytemark.
- 24/7 global support coverage.
Frequently asked questions
What has happened so far?
- The CRM and control panel system (https://panel.bytemark.co.uk/).
- The VPS system (BigV). Don't worry though - we have a solution.
There are two Bytemark systems we need to help you with:
We have imported relevant accounts from the Bytemark CRM system into Hosting UK to keep services operational as long as possible. This reduces the risk of disruption should the CRM system fail.
We have provided all users with details on how to access the Hosting UK Client Area. If you haven't accessed it yet, click here to retrieve your details.
How do I access my Hosting UK Client Area?
- Visit https://billing.hostinguk.net.
- If this is your first time accessing it:
- Click the "Forgot Password?" option on the login page.
- You'll be redirected to the password reset page.
- Enter the email address associated with your Hosting UK (formerly Bytemark) account.
- Follow the instructions in the email to securely reset your password.
To access your Hosting UK Client Area:
How do I get support or raise a ticket?
All support queries must now be submitted via your Hosting UK customer portal. Access the portal here.
How do I make payment for my services?
- Log in to your Hosting UK Client Area and add a valid payment method.
- For BACS payments, update your payment details to:
- Financial Institution: HSBC UK Bank plc
- Account Name: Easyspace Ltd t/a Hosting UK
- Sort Code: 40-11-60
- Account Number: 71391003
- UK Swift: HBUKGB4B
- IBAN: GB45HBUK40116071391003
If you had a valid payment method with Bytemark, it has been successfully imported to Hosting UK. If not, please:
What about my VPS Virtual Server?
- Build New Virtual Machines:
- Create new virtual machines in the Hosting UK Client Area. Find detailed instructions here.
- Migrate Content from Legacy BigV:
- After provisioning your new virtual machines, migrate your content from the Legacy BigV infrastructure.
- Confirm Migration Completion:
- Notify us once your migration is complete, and we will safely close your Bytemark services.
Customers must migrate to a Hosting UK virtual server. We would love for you to stay; we have made every effort to make this process as smooth as possible. Including setting up an even more powerful solution on Hosting UK.
Steps to migrate:
To retain your existing IP addresses, contact our support team for assistance.
What about my IP addresses?
We will strive to retain the IP addresses currently used on your BigV server. Please to ensure continuation during the migration.
I have a Dedicated Server – what is the status?
Billing for your server has been moved to Hosting UK, but the physical machine remains in our York Data Centre to ensure continuity. for assistance with any queries.
I had domain names – what's happened to those?
- Your zone file has been copied to Hosting UK.
- Your nameservers have been updated.
- Manage your DNS by visiting https://billing.hostinguk.net/.
- Learn more: Configure DNS for your domain.
Your domain name has been moved to the Hosting UK systems at the same price. If you used Bytemark nameservers:
How have you been trying to contact us?
We have been using tickets, calls, SMS, and emails to inform you of these changes. Please check your messages for updates.
If you have further questions, to contact us, and we will be happy to assist.
Still using Bytemark billing?
Customers still billing through bytemark.co.uk can manage their services via the Bytemark Panel
Further information from Hosting UK
If there is any information you can't find on our web site or that we have not included here please ask by either calling 01745 586070 or submit a query
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